Thanks for replying Dave the Builder,
Yes it is regarding the Senator and I have already been in touch with the Financial Ombudsman who wasn't particularly helpful at the time.
It is difficult explaining the merits of the case without going into detail, which could jeopardize my position.
I am not prepared to do that so all I am able to say is that the company that insured my car have not been fair and honest in the way that they have dealt with my case.
I feel the need to speak to a solicitor that is either a specialist in this field, car insurance claims, or has experience in this area.